Customer Experience and Insights

We look for solutions to better understand our customers’ needs and to keep improving our way to interact with them

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Application Deadline

No submission deadline. We are always open for your ideas. Click “Propose your idea” and fill-in the submission form, anytime.

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Who is this for

Universities and research institutes, startups, technology and digital SME and established companies.

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What are we looking for

Our customers are our key asset. Giving them the right product at the right time and a great customer experience is our main goal. To do that we need to better understand their pains, preferences and needs and at the same time offer them multiple ways to interact with us, even integrating different channels together (omni-channel experience).

We’re looking for solutions to know our customers through a more refined analysis and integration of customers data (ex. algorithms, machine learning) and for new digital tools to better serve them, even in self-care mode (ex. speech-to-text, artificial intelligence for IVR).

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What we offer

We offer collaboration and testing agreement, providing support to test the solutions, access to our expertise and assets and the chance to be connected with our network and our customer base. In case of testing success, we might offer a concrete opportunity to scale-up the solutions by signing agreements.

According to our challenges, selected candidates will have the opportunity to:

  • Showcase and pitch innovative solutions to the Eni gas e luce management and expert team
  • Get access to our internal competences and market knowledge to refine and strengthen the solution
  • Have the chance to scale on a local market
  • Join our ecosystem and be eligible for future business relations
  • Get public visibility through our media and communication channels.
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Rules

In order to be able to consider all interesting solutions, we require a minimum set of information you should provide us to understand and consider your proposal. Any further information to describe your ideas/solutions can be attached and it will be taken into account to better understand and evaluate your proposal.

You might be contacted to collect additional information or, if needed, to explain your proposal more clearly.

If your solution will pass the internal assessment, we will get in touch with you to discuss the opportunity and jointly plan the next steps for a demo and the definition of a collaboration.

By submitting a proposal you indicate that you have read and agreed to Eni gas e luce Terms & Conditions that you can find at this Link.